PRIVACY POLICY

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1. INTRODUCTION

Linkopoly Services LLC, doing business as Realty Links AI ("we," "us," "our," or "Company"), respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy describes how we collect, use, share, and protect information when you use our real estate marketing platform and related services (collectively, the "Services").

Our Services provide real estate professionals, including agents, teams, brokerages, and organizations, with tools to create, manage, and distribute branded and non-branded virtual tours and marketing content for property listings.

Contact Information:

• Company: Linkopoly Services LLC d/b/a Realty Links AI
• Address: 9515 Bearden Creek Lane Humble TX, 77396
• Email: [email protected]
• Phone: 832-746-4541

2. SCOPE AND APPLICABILITY

This Privacy Policy applies to:

• Real estate professionals who use our platform ("Users" or "Customers")
• Visitors to our website and marketing materials
• End consumers who view virtual tours and marketing content created through our platform
• Employees and representatives of real estate brokerages and organizations
• Any individual who accesses, uses, or interacts with our platform, Services, or related technologies in any capacity

This policy covers all interactions with our Services, including our website, mobile applications, virtual tour platform, content management tools, customer support, and any other features or functionalities we may offer now or in the future.

3. INFORMATION WE MAY COLLECT

3.1 Customer Information (Real Estate Professionals)

Account and Profile Information:

• Name, email address, phone number, business address
• Real estate license information and verification details
• Brokerage affiliation and team membership
• Professional credentials and certifications
• Payment and billing information
• Profile photos and professional headshots

Business Information:

• Brokerage or organization details
• Team structure and member roles
• Service areas and specializations
• Marketing preferences and branding guidelines
• Performance metrics and analytics preferences

3.2 Content and Media Information

Property Listing Content:

• Property addresses and descriptions
• Virtual tour media (photos, videos, 360° content)
• Floor plans and architectural drawings
• Property features and amenities
• Pricing and listing information
• Marketing copy and descriptions

Branded Content:

• Agent and brokerage branding materials
• Logos, color schemes, and brand guidelines
• Custom marketing templates and designs
• Contact information for display in tours
• Social media links and professional profiles

Technical Metadata:

• File formats, sizes, and compression settings
• Upload timestamps and modification history
• Device and camera information from media files
• Geolocation data embedded in media files
• Processing and rendering specifications

3.3 Platform Usage Information

User Activity Data:

• Login times and session duration
• Feature usage and tool interactions
• Content creation and editing activities
• Tour publishing and sharing actions
• Search queries and filter preferences

Performance Analytics:

• Tour view counts and engagement metrics
• Click-through rates and conversion data
• User journey and behavior analysis
• Device and browser information
• Geographic location of tour viewers

3.4 Communication Information

Customer Support:

• Support ticket content and correspondence
• Live chat transcripts and call recordings
• Feedback and survey responses
• Feature requests and bug reports

Marketing Communications:

• Email engagement and interaction data
• Newsletter preferences and subscriptions
• Event registration and attendance
• Webinar participation and Q&A submissions

3.5 Third-Party Integrations

MLS and Real Estate Platforms:

• MLS listing data and synchronization
• CRM integration and contact management
• Lead generation and management data
• Social media platform connections

Payment and Financial:

• Credit card and payment processing information
• Subscription and billing history
• Invoice and transaction records
• Tax identification and reporting data

4. HOW WE COLLECT INFORMATION

4.1 Direct Collection

• Account registration and profile setup
• Content uploads and platform interactions
• Form submissions and customer support requests
• Payment processing and subscription management
• Survey participation and feedback submission

4.2 Automatic Collection

• Website cookies and tracking technologies
• Mobile app analytics and usage data
• Server logs and access records
• Error reports and crash diagnostics
• Performance monitoring and optimization data

4.3 Third-Party Sources

• MLS databases and real estate platforms
• Public property records and databases
• Social media platforms and professional networks
• Credit reporting and identity verification services
• Business directories and professional associations

5. HOW WE USE INFORMATION

5.1 Platform Services

• Account Management: Creating and maintaining user accounts, authentication, and access control
• Content Processing: Rendering virtual tours, optimizing media files, and generating marketing materials
• Platform Features: Providing editing tools, branding customization, and content management capabilities
• Performance Analytics: Generating tour performance reports and user engagement insights

5.2 Business Operations

• Customer Support: Responding to inquiries, troubleshooting issues, and providing technical assistance
• Billing and Payments: Processing subscriptions, invoicing, and payment collection
• Platform Improvement: Developing new features, optimizing performance, and enhancing user experience
• Quality Assurance: Monitoring content quality, preventing abuse, and ensuring compliance

5.3 Marketing and Communications

• Service Communications: Sending account notifications, feature updates, and important announcements
• Marketing Campaigns: Delivering targeted marketing content, newsletters, and promotional materials
• Educational Content: Providing training materials, webinars, and industry insights
• Customer Success: Onboarding assistance, best practice guidance, and relationship management

5.4 Legal and Compliance

• Legal Obligations: Complying with real estate regulations, tax requirements, and legal processes
• Security and Fraud Prevention: Detecting suspicious activity, preventing unauthorized access, and protecting platform integrity
• Dispute Resolution: Investigating complaints, resolving conflicts, and supporting legal proceedings

6. INFORMATION SHARING AND DISCLOSURE

6.1 Service Providers and Vendors

• Technology Infrastructure: Cloud hosting, content delivery networks, and data storage providers
• Payment Processing: Credit card processors, payment gateways, and billing service providers
• Analytics and Marketing: Email marketing platforms, analytics tools, and advertising networks
• Customer Support: Help desk software, live chat platforms, and customer service vendors

6.2 Business Partners

• MLS Organizations: Real estate multiple listing services and data providers
• Real Estate Platforms: Property listing websites, CRM systems, and marketing tools
• Technology Integrations: Third-party applications and software integrations
• Referral Partners: Business partners who refer customers to our Services

6.3 Legal and Regulatory Disclosure

• Law Enforcement: Responding to valid legal requests, subpoenas, and court orders
• Regulatory Compliance: Reporting to real estate commissions, tax authorities, and other regulatory bodies
• Legal Proceedings: Supporting litigation, investigations, and dispute resolution processes
• Safety and Security: Preventing fraud, protecting safety, and investigating security incidents

6.4 Business Transactions

• Mergers and Acquisitions: In the event of a corporate transaction, sale, or merger
• Asset Transfers: When transferring business assets or customer relationships
• Corporate Restructuring: During reorganizations, bankruptcies, or similar proceedings

7. CONSUMER PRIVACY (TOUR VIEWERS)

7.1 Information About Tour Viewers

When consumers view virtual tours created and or distributed on or by our platform, we may collect:

• Usage Analytics: View counts, time spent, and interaction data
• Technical Information: IP address, browser type, device information, and operating system
• Engagement Data: Clicks, navigation patterns, and feature usage
• Geographic Information: General location data based on IP address

7.2 Purpose of Collection

• Providing tour viewing functionality and user experience
• Generating analytics and performance reports for real estate professionals
• Improving platform features and tour quality
• Preventing fraud and ensuring security

7.3 Consumer Rights

Tour viewers have the right to:

• Contact us about their privacy concerns
• Request information about data collection
• Opt out of certain tracking technologies where possible
• Report privacy violations or concerns

8. DATA RETENTION AND DELETION

8.1 Retention Periods

• Active Customer Data: Maintained for the duration of the business relationship plus 3 years
• Content and Media Files: Retained according to customer subscription terms and usage
• Financial Records: Kept for 7 years to comply with tax and accounting requirements
• Marketing Data: Stored until consent is withdrawn or 3 years of inactivity
• Support Communications: Retained for 3 years for quality assurance and training

8.2 Deletion Procedures

• Account Closure: Customer data deleted within 30 days of account termination
• Content Removal: Media files and tours deleted within 24 hours of customer request
• Marketing Opt-Out: Marketing data removed within 10 business days of unsubscribe
• Legal Compliance: Some data may be retained longer to comply with legal obligations

9. SECURITY MEASURES

9.1 Technical Safeguards

• Encryption: End-to-end encryption for data in transit and AES-256 encryption for data at rest
• Access Controls: Multi-factor authentication, role-based access, and principle of least privilege
• Network Security: Firewalls, intrusion detection systems, and secure network configurations
• Data Backup: Regular backups with encrypted storage and disaster recovery procedures

9.2 Administrative Safeguards

• Employee Training: Regular privacy and security training for all team members
• Background Checks: Security screenings for employees with access to customer data
• Incident Response: Documented procedures for security incident detection and response
• Vendor Management: Security assessments and contractual requirements for third-party providers

9.3 Physical Safeguards

• Data Centers: SOC 2 certified facilities with biometric access controls and 24/7 monitoring
• Equipment Security: Secure disposal of hardware and encrypted storage devices
• Access Restrictions: Limited physical access to systems containing customer data

10. INTERNATIONAL DATA TRANSFERS

Our Services may involve data transfers to countries outside your jurisdiction. We ensure appropriate safeguards through:

• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Privacy Shield Frameworks: Where applicable and available
• Adequacy Decisions: Transfers to countries with adequate privacy protections
• Explicit Consent: For transfers requiring customer approval

11. YOUR RIGHTS AND CHOICES

11.1 Access and Portability

• Data Access: Request access to your personal information and processing activities
• Data Portability: Receive your data in a structured, machine-readable format
• Account Dashboard: View and manage your profile information and privacy settings

11.2 Correction and Deletion

• Data Correction: Update or correct inaccurate personal information
• Right to Erasure: Request deletion of your personal information (subject to legal limitations)
• Account Deletion: Close your account and remove associated data

11.3 Processing Controls

• Opt-Out Rights: Unsubscribe from marketing communications and promotional content
• Processing Restrictions: Limit how we process your personal information
• Objection Rights: Object to processing based on legitimate interests

11.4 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

12. COOKIES AND TRACKING TECHNOLOGIES

12.1 Types of Cookies

• Essential Cookies: Required for platform functionality, authentication, and security
• Analytics Cookies: Used to understand usage patterns and improve our Services
• Marketing Cookies: Enable targeted advertising and marketing campaign measurement
• Preference Cookies: Remember your settings and customization choices

12.2 Cookie Management

You can control cookies through:

• Browser settings and cookie preferences
• Our cookie consent management platform
• Opt-out tools for specific tracking technologies
• Third-party advertising opt-out mechanisms

13. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Post updated policies on our website with the effective date
• Notify customers of material changes via email or platform notifications
• Provide 30 days' notice for significant changes affecting customer rights
• Maintain archives of previous policy versions

15. CONTACT INFORMATION AND COMPLAINTS

15.1 Privacy Contacts

15.2 Mailing Address

15.3 Regulatory Complaints

You have the right to lodge complaints with relevant supervisory authorities:

• California: California Attorney General's Office
• EU/EEA: Your local data protection authority
• Canada: Office of the Privacy Commissioner of Canada

APPENDIX A: CALIFORNIA CONSUMER PRIVACY ACT (CCPA) DISCLOSURES